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3.11.5 Ability to pay tariffs with bonuses

Article goal​

Show how a club staff member can configure the option to pay tariffs using the client’s bonus balance (as a percentage of the tariff cost) in the IZI CRM system.

Who this article is for​

  • Senior club administrator
  • Users with access rights to the “Tariffs” section in the admin panel

What you will learn​

  • The difference between the client’s game balance and bonus balance
  • How to enable payment with bonuses and set a percentage (from 0 to 100%)
  • How to disable this option
  • What to do if the setting is not applied or the percentages are calculated incorrectly

Prerequisites​

Before you start, make sure that:

  • You have administrator rights with access to the “Tariffs” section
  • Tariffs are already created or you are ready to create them
  • Access to the admin panel is available

Step-by-step guide​

Step 1. Go to the “Tariffs” section​

  1. Log in to the IZI CRM admin panel.
  2. Go to the “Tariffs” section.
3.11.5 Ability to pay tariffs with bonuses — image 1

Step 2. Select or create a tariff​

  1. Open the settings of an existing tariff or click “+New tariff” to create one.
3.11.5 Ability to pay tariffs with bonuses — image 2

Step 3. Configure payment with bonuses​

  1. In the left part of the window, at the bottom, find the switch “Ability to pay with bonuses”.
  2. Turn the switch on (if you want to allow payment with bonuses).
  3. A field for entering a percentage (from 1 to 100% of the tariff cost) will appear under the switch.
    • Enter the required value (for example, 20% for partial payment).
    • If you enter 0%, payment with bonuses is deactivated (equivalent to the switch being off).
3.11.5 Ability to pay tariffs with bonuses — image 3

Tip: The game balance is for real money (deposits via admin/app); the bonus balance is for points (awarded for tournaments, loyalty, etc.). The client can use both to pay for services.

Step 4. Save the changes​

  1. Click “Save tariff”.
  2. Check the result: start a test session for a client who has bonuses and verify that the calculation is correct.

Important: If the switch is inactive, payment with bonuses is completely forbidden. The setting is applied only to the selected tariff.

Common situations​

ProblemWhat to do
Payment with bonuses is not availableCheck that the switch is enabled and the percentage is >0; update the tariff and the session.
The percentage is not savedMake sure the value is in the 0–100 range; save and reload the page.
Bonuses are not debitedCheck the client’s balance; make sure there are points on the bonus account.
The calculation is incorrectTest with a small amount; if the error persists, contact support.